Service Beyond Measure, Products Beyond Compare
At Acrion, our commitment to excellence goes beyond just offering exceptional products. With ‘Service Beyond Measure, Products Beyond Compare,’ we prioritize your needs and satisfaction above all else. From innovative solutions to personalized support, we’re dedicated to creating a seamless experience that sets us apart. Join us on a journey where unparalleled service and outstanding products come together to elevate your expectations.
OUR CUSTOMIZATION SERVICE
In terms of service, ACRION collaborates broadly. Our goal is to provide consistent support to our customers. Reachability, quick availability, and a global team of professional acrylic solid surface service providers to ensure perfect service for your financial success.
SERVICE PROGRAM
REQUEST PROPOSAL
ORDER CONFIRMATION
ORDER DELIVERY
IMPLEMENTATION SUPPORT
AFTER-SALE WARRANTY
UNLIMITED IMAGINATION SUPPLYING OF ACRYLIC SOLID SURFACE SOLUTION
Request Proposal
Acrion is proud to offer a diverse range of acrylic solid surfaces and project solutions for every industry application scene, including retail, hospitality, healthcare, education, office, facade, public, residence, and institutional.
Whenever you receive a request or encounter a problem with your current project, our professional solutions will be proposed along with any of your information as follows:
- ● A basic concept of any product designs.
- ● A draft drawings of engineering floor planning.
- ● Typical detail CAD files of architectural projects.
- ● A dream color whatever you imagine.
- ● An umconventional size or thickness requirement.
- ● An extreme sustainable & durablematerial requirement.
Order Confirmation
As soon as your request is received, an Acrion regional sales manager with extensive knowledge of acrylic solid surfaces will contact you to provide a closer follow-up and accurate understanding of your request.
Following Acrion’s professional technical support team’s professional analysis and evaluation of your request, our sales manager will send you a precise professional quotation proposal for your approval.
Once the proposal is approved, a final sales order with the following items will be submitted for your approval and confirmation:
- ● Necessary order relative Information.
- ● Terms of payment, delivery, lead-time and warranty.
- ● A confirmed product list with pricing.
- ● Other agreed clauses e.g., technical support.
Order Delivery
All acrylic solid surface products will be manufactured precisely and in real time, with strict quality control, in accordance with our committed specifications and standards. “We deliver what we promise” is always the key to Acrion’s business growth.
Acrion will thoroughly inspect all listed items for each order before shipping:
- ● BOM checking with specifications & standard.
- ● Pre-implementation trial run before Exit-work.
- ● Final package, labels, certificate and shop drawings, etc.
- ● Safety & performance testing of individual units.
- ● Parts & component inspection by a packing list.
Working closely with the assigned logistic parties and our local service team, Acrion has been very professional at long-distanced oversea transportation protection and troubleshooting and fully capable to guarantee the excellent delivery of your project on time. Meantime, we are also flexible to deliver the acrylic solid surface to your location according to the unexpected situation of your site readiness and project timeframe delay.
Implementation Support
Acrion understands that the implementation of safety and efficiency is critical in the fabrication process, especially for an international project deal.
In practice, however, there is sometimes very little time for implementation. How does Acrion completely resolve the majority of the issues that may arise during the field implementation service?
Here listed the essential of Acrion implementation support as follows:
- ● Fast reaction and execution capability.
- ● Excellent Pre-implementation trial run before Ex-work.
- ● Consistent and effective technical training program.
- ● High-efficient teamwork procedure of Acrion culture.
- ● Precise fiend pre-measurement and analysis before solution.
- ● Sufficient parts, tools & instruction preparation in advance.
- ● HQ experienced technical experts ready for 24-hour online support.
After-sale Warranty
Acrion offers 24-hour online technical support to help you avoid or reduce man-made risks and keep your sales channel or fabrication running smoothly.
Our service professionals can help you:
- ● A local network to shorter lead times.
- ● A quick turnaround when the unexpected happens.
- ● All of products are consistent in appearance and performance.
- ● Professional training for technical support
- ● Professional installation & fabricating guide for technical support.
- ● Professional training & instruction for maintenance support
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